Frontkays Nigeria Limited (“Frontkays”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our premises, use our website, contact us, or engage with any of our services.

By using our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

• Full name

• Phone number

• Email address

• Physical address

• Vehicle information (make, model, registration number, etc.)

b. Transactional Information

• Records of services requested or rendered

• Payments and billing information

c. Technical Information (If Using Our Website)

• IP address

• Browser type

• Device type

• Date and time of visits

• Pages viewed

d. Other Voluntarily Provided Information

• Feedback or reviews

• Survey responses

• Complaints or enquiries

2. How We Use Your Information

We use the information we collect to:

• Provide and manage auto repair and related services

• Contact you regarding appointments, service updates, or special offers

• Process transactions and send invoices/receipts

• Improve our services, facilities, and customer experience

• Ensure safety, security, and compliance with applicable laws

• Respond to customer support and service requests

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share your information with:

• Service providers who help us deliver our services (e.g., payment processors, logistics partners)

• Legal or regulatory authorities when required by law or for fraud prevention

• Employees and technicians involved in fulfilling your service request

All shared parties are obligated to keep your information confidential and use it only for the intended purpose.

4. Data Security

We take appropriate physical, technical, and administrative measures to safeguard your information against unauthorized access, alteration, or destruction. This includes:

• Secure service bays and office systems

• Encrypted data transmissions (where applicable)

• Restricted access to personal data by staff on a need-to-know basis

5. Your Rights

Subject to applicable laws, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your data (where legally and operationally possible)

• Opt out of marketing communications

• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

6. Retention of Data

We retain your data only for as long as necessary:

• To provide our services

• To comply with legal or regulatory obligations

• To resolve disputes and enforce agreements

When no longer needed, your data is securely deleted or anonymized.

7. Cookies and Tracking (Website Users)

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies help us analyze site traffic and usage patterns but do not collect personally identifiable information unless explicitly provided by you.

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Please review their privacy policies independently.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Effective Date.” Continued use of our services after updates constitutes your agreement to the revised policy.